Customer Support & Grievance Redressal

We're here to help with service requests — policy servicing, SIP changes, statements, nominee updates and claims — and to resolve any concerns about our service.

Step 1 — Contact customer support

Write to us by email, call us or message us on WhatsApp using the contact details below. Please include your name, registered phone number, the product (policy number, folio or application number) and a short description of the issue. We aim to acknowledge every request within 2 working days.

Step 2 — Grievance redressal

If you are not satisfied with our response, email us with "Grievance" in the subject line. Your complaint will be reviewed by a senior member of our team and we will respond with a resolution or a status update.

Step 3 — External escalation

If your grievance remains unresolved, you can approach the product provider or regulator:

• Mutual funds, PMS, AIFs, REITs/InvITs: the investor service desk of the AMC, portfolio manager, AIF manager or trust concerned; SEBI's complaints redress system — SEBI SCORES; and the securities market Online Dispute Resolution (SMART ODR) portal.
• Bonds, NCDs, MLDs and IPOs: the issuer's investor-grievance contact named in the offer document, the stock exchange concerned, SEBI SCORES and SMART ODR.
• Insurance: the insurer's Grievance Redressal Officer; IRDAI's Bima Bharosa portal; and the Insurance Ombudsman for your region.

Claims help

For help with an insurance claim, see Claims Support. The claim decision is made by the insurer under the policy terms; we help with intimation, documents and follow-up.